Refund & Cancellation Policy

We want you to feel good about any purchase on MedWellNest. This policy explains what you can expect, and how to reach us if something isn't right.

Try before you pay

Your first report analysis is free, including two questions — so you can see exactly what a paid unlock gives you before spending anything. We strongly encourage using the free analysis first.

Our promise: 7 days, no questions asked

If a paid unlock didn't help you, email us within 7 days of purchase and we'll refund it in full — no questions asked. We'd rather refund ₹99 than have you feel it wasn't worth it.

Always refunded, any time

• Duplicate or failed charges. If you were charged more than once for the same purchase, or money was deducted but the feature did not unlock, we refund the extra/failed charge in full.
• Technical failure on our side. If a genuine technical problem with MedWellNest prevented you from receiving what you paid for, and we cannot promptly fix it, we refund you.

How to request a refund

Email support@medwellnest.com (or use our Contact page) with your Razorpay payment ID and a short note on what went wrong. We aim to respond within 2 business days. Approved refunds are returned to your original payment method by our payment partner, Razorpay, typically within 5–7 business days (bank timelines vary).

Cancellations

One-time report unlocks cannot be “cancelled” after use, as they are consumed on purchase. The founding annual membership can be cancelled anytime to stop future renewals; the current term remains active until it ends and is not pro-rated, unless a refund applies under the cases above.

Contact

We're reasonable people — if your situation isn't covered here, write to us anyway at support@medwellnest.com and we'll do right by you.